Welcome to the HauteSpot Technical Support Site!

The first thing to do if you are a customer (i.e. have already purchased HauteSpot Networks equipment) is to log into the web site. Select Website Login Logout from the menu above under Support. This will give you access to all of the available resources on our site, including complete training material, manuals, software upgrades, tools, design guides, etc. Generally your user ID will be your first initial and last name. If you are unsure of your ID, then you can request it by clicking on the Lost Password link, then provide the email address that you use with HauteSpot Networks.

If you do not have an account, you can request one using the register button. HauteSpot Technical support will verify that you or your company have purchased equipment from us before activating your account.

If you are having technical issues, please be aware that standard technical support is limited to email support during the first 30 days after purchase. If you would like priority telephone support, you will need a current HauteSpot Extended Support Agreement (Link).

Steps to Getting Help

1. Read the Quickstart Guide that came in the box with your HauteSpot product
2. Download and read the user manual
3. Watch the on-line training videos
4. Read FAQ
5. Review Forum postings using search
6. Send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
7. If you have an HauteSpot Extended Support Agreement (Link) then call technical support from 9am to 5pm pacific time at 805-541-9477.
8. If you have a failed system and are instructed to do so by HauteSpot technical support, submit an RMA.
9. You can track the status of open trouble tickets and support issues at http://customer.hautespot.net